Welcome Back to Scotiabank Centre
We can't wait to welcome you back to Scotiabank Centre. Although some things will feel a little different since your last visit, we're committed to creating an incredible, memorable experience for you at every step of the way. Before attending a game in our venue, below are some important reminders and information you should know.
Please note: Alcoholic beverages available for purchase in seating area only
- We had some key lernings from the first game and in consultation with the Province and Public Health, we have made a few changes to our food and beverage service.
- Alcohol service is now only available in the stands, at your seat. Our staff will be on hand and available throughout the game for you to purchase from our select drink menu.
Know before you go
Getting in and out of Scotiabank Centre will be different from usual to maintain ZONES of 200 people and keep our guests safe. Here are a few other essential things you should know.
- MASKS ARE REQUIRED – Bring your mask to the game and wear it unless consuming food and beverage. The Halifax Mooseheads Shop (located in Scotia Square Mall) has branded masks for purchase prior to puck drop. See the Province of Nova Scotia guidelines here: https://novascotia.ca/coronavirus/masks/
- ZONE BRACELET - To help us ensure everyone stays within their dedicated zone, you will receive a bracelet in your zone colour when you enter the venue. You are required to wear your bracelet and have it visible at all times.
- NO BAGS - Exceptions will be made for bags/purses no larger than 14” high by 14” long and 6” wide.
- NO RE-ENTRY – Once you have exited the facility, there is no re-entry.
- ACCESS YOUR TICKET - Have your mobile ticket open and ready for scanning before entering the venue. You can access your ticket through your confirmation email from Ticket Atlantic on your mobile phone. Your zone door will be clearly indicated on your ticket (A-K).
Know your zone entrance
Zone doors are indicated on your ticket (A-K), with visible signage outside and inside our venue to help guide you where you need to go.
Please familiarize yourself with your zone letter (door entrance) and color on the map below prior to arriving to Scotiabank Centre to plan your route for easier access.
Our Scotiabank Centre Street Team will be located outside of the entrances to help direct you where you need to go. Please feel free to ask our knowledgeable team any questions you may have prior to entering the venue.
Ticketing and purchasing
Our seating map for this season is designed to allow physical distancing, enable contact tracing, and support our fans' health and safety. As such, the following measures will be in place.
PURCHASING TICKETS - To help create a safe and seamless experience for our fans and staff, we have moved to a mobile-only ticketing approach. Tickets can be purchased in groups of 2-6 and will be sent to you via email or text as a confirmation email from Ticket Atlantic.
SENDING YOUR TICKETS - You will be able to send your tickets to others by selecting "reissue" in your Ticket Atlantic account. This will send you an email with links to the tickets you selected, which you can then copy and paste to send to others by email.
ZONES - Physical distancing and segregated zones of no more than 200 have been incorporated into our seating plan to ensure the adequate distance between each party or group of seats in each zone.
SEATS - Fans will have the option to select their seats based on the size of their group. We will require all tickets for a seating group to be purchased by one group member.
PRIMARY CONTACT – As the ticket purchaser, you will be the primary contact for your group and will need to provide the names of those in your group for contact tracing if required.
The Halifax Mooseheads 2020/21 season game tickets are available now for purchase at www.ticketatlantic.com.
For ticketing inquiries please contact firstname.lastname@example.org.
About your zone
Once you’re in the venue, there will be signage and staff to help you navigate your zone. All the fans in Scotiabank Centre will be required to stay in their assigned zone for the entire time.
- PHYSICAL DISTANCING - Within your zone, please keep 6ft apart other groups in your zone so everyone can have a safe and enjoyable game experience.
- CONCESSIONS – In each zone, there will be a set menu of fan favourites available for purchase. Don't worry about bringing cash - concessions will be providing cashless payment options.
- WASHROOMS – Zones will be assigned washrooms to minimize fan crossover from different areas. Washrooms will be cleaned continuously and will have posted capacity limits to facilitate physical distancing.
The Premium Seating, Club Seats & Suites Experience
In Premium Seating, we are excited to introduce you to our new enhanced service model that will take your hosting experience to the next level.
DOORS – We’ve divided Premium Seating into zones with each zone having an assigned entrance/exit for you and your guests to use.
PRIMARY CONTACT – As the box/suite host, you will be the primary contact for your guests and will need to provide the names and contact information for your guests if contact tracing is required.
NO BAGS - Scotiabank Centre has put into place a no bag policy. Exceptions will be made for small, soft-sided bags and purses no larger than 14” high by 14” long and 6” wide.
FOOD & BEVERAGE - A new enhanced menu has been developed for Premium Seating and will soon be made available. To take advantage of these fresh food and beverage menu items, Skyboxes and executive suites hosts are asked to place their food and beverage orders 3 days prior to the event.
WASHROOMS - Each of the zones in Premium Seating will have its designated washroom and will include enhanced, continuous cleaning. The capacity limit for each washroom will be posted, and we ask for physical distancing and capacity limits to be maintained.
BOXES & SUITES - The guests in a box or suite are considered a group bubble. Party members are not allowed in other boxes, suites, zones or down on the concourse level. A mask is required in all common Premium Seating areas.
We developed several enhanced safety protocols for our safe reopening framework reviewed by public health, occupational health and safety at the Department of Labour and Advanced Education and Department of Communities, Culture and Heritage. The framework is aligned with the QMJHL return to play health and safety protocols to ensure our fans can safely enjoy the 2020-21 Halifax Mooseheads season.
We can’t wait to welcome you back!
If you have questions about our safety measures or need assistance prior to attending a Halifax Mooseheads game, please contact email@example.com.